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The original item was published from 3/17/2017 2:53:37 PM to 1/1/2018 12:20:01 AM.

News Flash

Village Miscellaneous

Posted on: March 17, 2017

[ARCHIVED] MetroNet: Frequently Asked Questions


MetroNet has begun construction of our 100% fiber optic network in various neighborhoods.  During construction, they will be accessing the utility easement located on your property.  We understand you may have questions about the construction process and we want to set proper expectations. We’re happy to provide the following answers to our most-asked questions regarding our construction phase:

Who is MetroNet?

MetroNet is a leading Midwest fiber optic service provider, delivering high-speed gigabit Internet, high-definition television and phone service. We proudly serve nearly 30 communities in Indiana and Illinois and we recently announced our expansion into Romeoville, Illinois.  Each and every MetroNet residential customer within MetroNet’s footprint is directly connected to our 100% fiber optic network. This dedicated connection means you’ll enjoy even faster Internet, a stunning television picture and reliable phone quality.

Does MetroNet have the proper permits for the construction they are about to perform?

Yes. MetroNet has been issued permits by the Village to construct our fiber optic network in your area, including aerial and underground work in neighborhoods.  Along with these permits, the Village has also entered into a franchise agreement with MetroNet.  

Does MetroNet have permission to be on my property?  

Yes.  As a communications service provider, we are granted the right to access the designated utility easement, which is typically a strip of land running along the street, the sidewalk, the rear lot line or between two lots. Easements are created for utility companies to construct and maintain overhead and underground lines for electric, cable television, telephone, water and sewer services.

How do I know where my easement is located?  

Easements can be found on your Plat of Survey for your property.

How will I know when MetroNet will be performing construction in my yard?

First, MetroNet contacts the Joint Utility Locating Information for Excavators (JULIE) who will locate and mark the underground utilities before we begin construction.  During this process, you will see spray paint and locate flags in your yard or along the street.  The color coded flags (red, yellow, orange, blue, purple, green, pink) represent specific utilities (i.e. electric power lines, gas lines, water, sewer, etc.).  These flags and markings need to remain in place.

A few days after locates are complete, MetroNet’s construction teams will begin to dig, place pipes underground, and pull fiber through them.  Once that phase is complete, your home will be ready for MetroNet services and we will remove the locate flags.  During this time, you’ll also see additional communication from MetroNet like yard signs or a postcard in the mail.  The timeline for completion will depend on construction variables related to establishing the network, like weather.

Should I notify MetroNet if I have a sprinkler system, dog fence, sump pump line or other underground facilities?

Yes.  You can mark your sprinkler system, dog fence, sump pump line or other underground facilities with white flags or spray paint. If you choose to mark these items with spray paint, look for a landscaping paint that won’t harm your grass.  You can also notify MetroNet by going to and clicking the “Ask Questions” tab.

Will MetroNet restore the area in which they performed construction?

Yes.  Our construction phase is temporary and we will do our best to minimize its impact.  When complete and weather permitting, MetroNet will rake, seed and straw your lawn in the areas where digging occurred and/or remove and replace sod where practical. You can help speed your lawn’s healing process by watering the affected area for a few days following sod replacement.  

Please submit any questions by clicking here  or by calling MetroNet at 1-877-386-3876 and they will promptly respond.  

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