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FREQUENTLY ASKED QUESTIONS

Administration & Village Board Frequently Asked Questions

Q: What are the hours to Village Hall?
A: Village Hall is open Monday- Friday until 8:00am – 5:00pm

Fire Department Frequently Asked Questions

Q: Why does the fire engine respond when I call for an Ambulance?
A: It is our policy to send a fire engine to assist our Ambulance for certain life threatening calls such as a possible heart attack, seizure, possible stroke, or difficulty breathing. As soon as an assessment is done, the fire crew places the fire engine back in service for the next call.

Q: Where can I get my blood pressure checked?
A: You can come to Station 1 or 2. Our EMT’s and Paramedics will be more than glad to assist you in any way possible.

Q: Can we schedule a tour of the fire station or have you come to a block party?
A: Contact Station 1 at (815) 886-7231.

Q: I recently received a telephone call asking for a donation that benefits our local fire department. Who receives the donations?
A: The Romeoville Fire Department or any affiliates of it never solicit via phones. We receive a budget from the Village for all purchases.


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Police Department Frequently Asked Questions

Q: Does the Romeoville Police Department offer car seat inspections/installations?
A: The Romeoville Police Department offers free inspections/installations of your child car seat by certified technicians. For an appointment please contact the police department. For more information please visit http://www.cyberdriveillinois.com/departments/drivers/traffic_safety/safetybelts.html

Q: Does the Romeoville Police Department have a Social Worker?
A: The Romeoville Police Department offers free of charge, counseling services to residents. A licensed Clinical Social Worker is on staff full-time and can assist with family counseling, domestic violence and drug abuse. All services are strictly confidential.

Q: Are there classes for children’s groups such as, boy scouts, girl scouts, preschools?
A:This presentation is restricted to private organizations that are youth related. Topics covered are “stranger danger”, personal safety, bicycle safety and when to report incidents to parents/police. For scheduling please contact the police department.

Q: What are the Village of Romeoville curfew hours?
A:Everyone under the age of 18 years old who is on public property would be in violation of curfew between the hours of:

Sunday – Thursday 10:30 pm until 5:00 am Friday and Saturday 11:30 pm until 5:00 am

Q: Does the Village offer a wildlife removal service?
A:No, the Village does not offer any wildlife removal services. Residents should contact a private wildlife removal company to find out what services they offer and what are the costs associated.


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Public Work’s Department Frequently Asked Questions

Q: What is the hardness of the water?
A: Residents located on the West side of Weber Rd and also on the south side of 135 th Street water hardness is currently between 12 and 15 grains per gallon due to the recent addition of the Ion Exchange Plants. All other residents are currently 21-25 grains per gallon.

Q: Are we getting Lake Michigan Water?
A: No, it was the Village Board’s decision to approve the installation of the Ion Exchange Facilities for various well sites.

Q: I haven’t received my garbage can or recycling bin, who should I contact?
A:Waste Management is responsible for delivering the garbage cans and recycling bins. As long as you have established a water account in your name, you should contact Waste Management directly at
800-796-9696


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Recreation Department Frequently Asked Questions

Q: Who is considered a resident and non-resident for registration fees?
A:People who pay property tax to the Village of Romeoville are considered residents. People who pay taxes to the Valley View School District are not determined resident or non-resident; it is determined by your property tax.

Q: What is your refund policy?
A:When registering for a recreational program refunds are issued ONLY if extenuating circumstances warrant. If a refund is issued it is on a prorated basis. Refunds are issued by the Village of Romeoville through the mail not by the Recreation Department. You should receive your refund within 30-60 working days after filling out a refund request form at the Romeoville Recreation Department. If the Recreation Department cancels a program/class you will be refunded your full amount that you paid for the class. It will be processed within 2-5 business days.

Rental refundable cash deposit may be picked up at the Recreation Center no earlier than 4 and no more than 10 business days after the rental. Deposits must be picked up in person within the 4 to 10 day period. If the rental deposit is not picked up within the time frame, the cash will be deposited into the Village of Romeoville general fund and a check for the amount of the deposit will automatically be requested in the name of the Lessee. Lessee will receive their check for the deposit from the Village of Romeoville approximately 4 to 6 weeks after the date of their event.


Q: What are the numbers to your outside athletic organizations?
A: Romeoville A.Y.S.O. Soccer, Dana Patterson (815) 212-3461
Romeoville Pony League Baseball, President Brian Hollis 886-4444 Hotline: (815) 773-4065
Romeoville Youth Spartans Football and Cheerleading www.ryfcspartans.org and don.rickard@comcast.net
Tri-County Special Recreation Association (815) 407-1819

Q: How to get to the Romeoville Recreation Department?
A: We are located at 900 West Romeoville Road/135th Street . From the North take Route 53 to 135th Street and go West to the Recreation Department. From the South take Weber Road go East on 135th Street to the Recreation Department

Q: What are your Fit 4 Life Fitness Center hours?
A: Fit 4 Life Fitness Center Monday - Friday 5:00am-9:30 pm
Saturday/Sunday 8:00 am-7:00 pm
Beginning the weekend after Memorial Day hours change to 9:00 am to 5:00 pm and run through the weekend after Labor Day hours

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REMA Frequently Asked Questions

Q: What does REMA Do?
A: REMA Assists the Police, Fire and other village departments with emergency functions such as traffic control, emergency lighting, crowd control, downed power lines. REMA is directly responsible for weather spotting, outdoor warning siren activation, flooded basement pump outs, first aid at special events, Operation of the Village Emergency Operations Center, and Search and Rescue.

Q: How old do you have to be to Join REMA?
A: You have to be 18 years old to be involved with REMA

Q: Do you get paid?
A: No, REMA members are volunteers from the Romeoville area

Q: Do you have to live in Romeoville?
A: No, but you do need to live reasonably close, to be able to respond to calls, attend meetings, and training

Q: What do you do when you do not have any calls?
A: With all of our members being volunteers, they lead dual lives which include jobs, family obligations, and the department. We try to make sure that we balance the department with member’s personal lives.

Q: How many calls do you go on a year?
A: The department averages about 200 calls for service per year, which are about two calls every three days on average. The department membership put in over 7500 hours in 2003.


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Water Department FAQs
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