Grievance Procedures/Submit a Complaint

The Village of Romeoville is committed to treating all people with respect and dignity and ensuring that people with disabilities are able to take part in, and benefit from, public programs, services, and activities offered by the Village. The Village continues to modify its facilities, programs, policies, and practices, as necessary, to ensure such access is provided. If you have a question or concern regarding ADA, please email ADA Coordinator Josh Potter at jpotter@romeoville.org. If you want to file a formal complaint or grievance, the following are the procedures:

GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT

Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish grievance procedures. This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Village of Romeoville. The Village of Romeoville Employee Handbook  governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

For more information, contact Josh Potter at jpotter@romeoville.org 

GRIEVANCE PROCEDURE

  • The ADA Coordinator or his designee will conduct an investigation of the complaint to determine the validity of the alleged violation, with resolution to the valid complaint and formulation of a response within 60 business days of the meeting. 
  • The complainant and/or his/her designee should submit the grievance as soon as possible, but no later than sixty (60) calendar days after the alleged occurrence. Submit grievance to the Village of Romeoville’s  ADA Coordinator through this link, or US Mail, phone call or in person.
  • The complaint should be in writing and contain the following information about the alleged discrimination: full name, address, phone number of the complainant; location of the occurrence, date, and description of the alleged discrimination.  Additionally, we will need the name of the Department involved and any employee and/or witness who may have been involved in the occurrence. Upon request, alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made for person with disabilities.
  • Within 15 business days after receipt of the complaint, the ADA Coordinator or his designee will meet with the complainant to discuss the complaint and the possible resolutions..
  • Within 60 business days of the meeting, the ADA Coordinator or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Village of Romeoville and offer options for substantive resolution of the complaint or provide information on when the complainant can expect a response or resolution to the grievance.
  • If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 business days after receipt of the response to the Village Manager or his designee.
  • Within 15 business days after receipt of the appeal, the Village Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 business days after the meeting, the Village Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
  • All written complaints received by the ADA Coordinator or his designee, appeals to the Village Manager or his designee, and responses from these two offices will be retained by the Village of Romeoville for at least three years.

ADA Grievance Procedure Flow Chart

ADA Grievance Form

Public Meeting Notice